Director, Business and Process Optimization – Pharmacovigilance

• Provide strategic leadership for department operations and resourcing
• Develop and execute strategies for continuous process improvement and organizational performance optimization
• Provide management and strategic direction to business operations/corporate functions
• Participate with senior leadership in developing and authorizing strategic business plans
• Oversee cross-functional activities, projects and initiatives
• Deliver strategic insights, analyses and recommendations
• Assess compliance with cross-functional processes, systems, applications, training and communications
• Serve as business lead for large, complex, cross-functional process improvement initiatives
• Collaborate with stakeholders, peers and leaders on strategy, execution and communications planning
• Provide administrative oversight of staffing, budgeting, scheduling and long-term planning
• Provide strategic direction through line management of a team
• Lead recruitment, induction, talent development and staff retention
• Provide coaching, feedback, performance appraisals, development plans and career coaching
• Develop and implement business plans and forecasting
• Support and drive process and systems optimization activities
• Provide oversight and responses for client or internal process audits and/or CAPAs
• Cultivate a continuous-improvement environment
• Oversee M&A integration activities as an internal transformation consultant

• Life science graduate, pharmacy, nursing, other healthcare related qualification or experience in pharmacovigilance
• Extensive pharmacovigilance experience
• Experience with process improvement, safety applications and systems
• Demonstrated line management experience
• Extensive leadership experience in pharmacovigilance from a service provider environment
• Experience optimizing processes and managing through to implementation
• Advanced skill in process development and improvement, especially in clinical and post-marketing pharmacovigilance
• Excellent project management skills
• Superior attention to detail, investigative and analytical skills
• Outstanding interpersonal, negotiation and problem-solving skills
• Superior computer skills, including understanding of clinical management and pharmacovigilance technology and systems
• Expert understanding of clinical trial practices, processes and requirements, including regulatory guidelines and directives
• Superior oral and written communication skills, including the ability to communicate in English, both orally and in writing
• Ability to direct and promote teamwork in multidisciplinary and/or multicultural team settings
• Ability to drive innovation in process improvements
• Outstanding organizational, judgment, analytical, decision-making and interpersonal skills
• Certification in process improvement methodologies such as Lean Six Sigma is a plus

• Remote work option
• Collaborative and supportive work environment
• Flexible work culture
• Growth and development opportunities
• Opportunity to work on globally impactful patient-safety initiatives
• Passionate and collaborative team of experts
• Belonging-focused workplace where every voice counts