Healthcare Sales Specialist

• Handle inbound and outbound patient inquiries through phone, email, chat, and text
• Communicate with patients professionally, empathetically, and in accordance with HIPAA requirements
• Promptly contact patients following an inquiry, referral, or prescription
• Gather demographic, insurance, referral, prescription, and relevant clinical information
• Assess patient needs using established product, service, and scheduling guidelines
• Explain scheduling requirements, next steps, and expectations
• Address patient questions and concerns
• Follow up with patients who have incomplete information or outstanding requirements
• Schedule prosthetic and orthotic appointments at the appropriate clinic
• Determine scheduling location based on patient needs, location, device type, documentation status, and provider availability
• Support patient-facing scheduling and calendar coordination
• Ensure required information and documentation are received and reviewed before scheduling
• Coordinate with patients, physician offices, intake, billing, clinic teams, and support departments to resolve barriers to care
• Escalate difficult concerns, incomplete documentation, unreachable patients, or workflow barriers
• Review and confirm prescriptions, insurance information, physician details, referrals, and other records
• Enter and maintain patient information in applicable systems
• Document patient interactions, outreach attempts, appointment details, and follow-up actions
• Sort, prioritize, and respond to patient communications in a timely manner
• Maintain organized follow-up workflows for multiple patient cases
• Protect patient confidentiality and ensure HIPAA-compliant documentation and communication
• Collaborate with intake, billing, clinic operations, support teams, and leadership
• Participate in virtual training, coaching sessions, team meetings, and remote huddles
• Assist with internal calendar coordination when needed
• Participate in community outreach events or virtual health education sessions when requested
• Deliver timely, accurate, compassionate patient outreach and appointment scheduling for a U.S.-based prosthetics and orthotics healthcare provider

• Relevant experience in healthcare, patient scheduling, patient access, customer service, call center operations, sales, or another patient-facing role
• Experience handling inbound and/or outbound calls
• Comfortable conducting proactive patient outreach and following established scripts or workflows
• Ability to professionally address questions, concerns, and objections while guiding patients toward an appropriate next step
• Excellent verbal and written communication skills
• Strong listening skills and ability to understand patient needs, concerns, urgency, and scheduling barriers
• Compassionate, patient, and professional communication style
• Strong organizational and time-management skills
• Excellent attention to detail and accuracy
• Ability to manage multiple patient cases, communications, follow-ups, and deadlines simultaneously
• Comfortable working in a fast-paced and metrics-driven environment
• Strong follow-through and ownership of assigned patient interactions
• Ability to collaborate effectively with intake, billing, clinic operations, physician offices, support teams, and leadership
• Knowledge of HIPAA requirements and commitment to protecting confidential patient information
• Positive and resilient attitude when handling rejection, upset patients, incomplete information, or unsuccessful outreach attempts
• Must be proficient in speaking and writing clear, professional English
• Must have relevant healthcare, administrative, customer service, or patient-facing work experience
• Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding
• Must be available for video meetings with camera on when required
• Must be comfortable participating in virtual training, coaching sessions, and remote team huddles
• Must maintain HIPAA-compliant work practices and patient confidentiality at all times
• Must not have concurrent employment during scheduled working hours
• Must be available for the required 40-hour workweek
• Reliable laptop or desktop computer
• High-speed internet connection with minimum 25 Mbps
• Noise-canceling headset
• Webcam for virtual meetings
• Quiet and professional work environment
• Preferred: 1–3 years of relevant patient-facing or healthcare experience
• Preferred: Experience with prosthetics and orthotics, DME, medical scheduling, patient access, referral and prescription coordination, insurance verification or collection, physician-office communication, CRM platforms, EHR/EMR systems, VoIP or healthcare phone systems, chat or text-based patient communication platforms, or U.S.-based healthcare organizations

• Dedicated HR & Contractor Support Team
• Premium VPN Access (Optional)
• HIPAA & Cybersecurity Training + Certification (Provided)
• Top 1% VA Performance Training
• Client-Approved U.S. Holidays
• Client-Approved Paid or Unpaid Time Off (paid time off optional and client-dependent)
• Access to Tools & Resources
• Optional Performance-Based Incentives
• Templates, workflow guides, productivity tools, and client-specific SOP support
• Optional contractor perks and client-approved allowances