Lead D365 CRM Consultant

• Take functional ownership of the Microsoft Dynamics 365 platform
• Shape the strategic development, functional design, and implementation support of the CRM ecosystem
• Provide functional guidance to the requirements team
• Own the overall functional design of the CRM system
• Ensure consistent integration of Dynamics 365 Sales, Customer Insights, and customized system areas
• Analyze and prioritize requirements from business departments and translate them into solutions, user stories, and optimized end-to-end processes
• Define functional requirements for the data model and business processes
• Work closely with the Tech Lead and relevant stakeholders
• Make functional decisions in cases of conflicting priorities, establish quality standards, and provide functional approval for requirements and concepts
• Provide functional leadership to the requirements team
• Further develop competencies, methods, and standards, and expand D365 expertise
• Monitor new features, releases, and developments in the Microsoft ecosystem and derive initiatives for the CRM platform

• At least 6 years of professional experience as a CRM Consultant, Solution Consultant, Lead Business Analyst, or in a comparable role within the Microsoft Dynamics 365 Customer Engagement environment
• Experience in consulting or implementation projects is preferred
• Solid expertise in Microsoft Dynamics 365 Sales
• Experience with Dynamics 365 Customer Insights is preferred
• In-depth understanding of the standard functionality of the Dynamics 365 platform
• Experience analyzing, modeling, and optimizing business processes
• Experience formulating precise requirements, user stories, and acceptance criteria
• Very good understanding of the Microsoft Power Platform, Dataverse, and integration architectures
• Experience functionally evaluating configurations, customizations, and bespoke developments
• Experience facilitating workshops and collaborating with business departments, stakeholders, and key users
• Proven experience in the professional development of colleagues and in establishing methods, standards, and competencies for requirements management
• Very good German language skills, at least C1 level
• Very good English language skills, at least B2 level
• Confident use of AI-assisted ways of working
• Good understanding of D365 licensing models and their impact on functionality and costs
• Knowledge of Microsoft Dynamics 365 Business Central and the interaction between CRM and ERP processes is an advantage
• Experience with migration projects or replacing and consolidating established system landscapes is an advantage
• Experience functionally managing and collaborating with external implementation partners is an advantage
• Practical experience with agile methodologies and Azure DevOps, particularly backlogs, user stories, and boards, is an advantage
• Microsoft certifications in the Dynamics or Power Platform environment, such as MB-210, PL-200, or PL-600, are an advantage
• Experience with Power BI and, ideally, industry knowledge in the education, NGO, or public-benefit sector

• 30 days of vacation
• Home office options
• Sabbatical
• Up to 180 days of working abroad
• Vacation and workation opportunities at our seminar houses in Berlin and Pommritz
• Corporate benefits discounts
• Company fun runs
• Sports and relaxation programs with Voiio
• JobRad bicycle leasing
• Corporate fitness with EGYM Wellpass
• Yoga retreats
• Dietary supplements
• Ergonomic workplace equipment
• Coaching and consulting services
• Various training opportunities
• Three professional development days
• Individual professional and personal development
• LinkedIn Learning
• Team development programs
• Leadership Management Program
• Microsoft 365 with Copilot
• Excellent compatibility of career and family life
• Paid days off to care for sick children
• Family vacations at our seminar houses
• Paid special leave to care for relatives
• Digital childcare and tutoring with Voiio
• Annual celebrations
• Mindful meeting culture
• Onboarding seminars and onboarding buddies
• Open culture of learning from mistakes and giving feedback
• Autonomous working
• Meaningful work with social impact
• Public-benefit focus with an emphasis on sustainability
• Herzensprojekte donation campaign by WBS GRUPPE