Business Application Administrator

• Administer and enhance Salesforce using declarative configuration, focusing on Flows, validation rules, page layouts, permissions, and automation
• Serve as the primary point of contact for Salesforce support requests by triaging, investigating, and resolving business issues
• Partner with stakeholders to understand business requirements, translate them into technical solutions, and identify root causes of system issues
• Troubleshoot Salesforce and integrated business applications to ensure reliable system performance
• Execute and support QA activities, including test planning, test execution, and validation of business processes before production releases
• Support release management activities, including deployment validation, release readiness, and post-release verification
• Monitor and maintain Salesforce organizational health by identifying configuration improvements, reducing technical debt, and ensuring platform best practices
• Collaborate with cross-functional teams to support integrations with Slack, JIRA, and PSA platforms
• Create and maintain system documentation, user guides, and standard operating procedures
• Identify opportunities to improve business processes, automation, and user experience

• 3–5 years of experience in a combination of Business Analysis, Business Applications Administration, Salesforce Administration, or a similar role
• Strong hands-on experience administering Salesforce, particularly Salesforce Flows, validation rules, page layouts, permissions, automation, reports, dashboards, and data management
• Strong Business Analysis capability, including requirements gathering, stakeholder interviews, process analysis, documentation, gap analysis, and solution definition
• Experience working directly with business stakeholders to understand problems, define requirements, and translate them into technology solutions
• Experience supporting Sales Cloud and/or Service Cloud environments
• Strong troubleshooting and root cause analysis skills
• Experience with QA, UAT, test planning, test execution, and release validation
• Good understanding of Salesforce security, profiles, permission sets, data access, reports, dashboards, and data quality
• Ability to create functional requirements, user stories, process flows, acceptance criteria, and business/process documentation
• Strong analytical and problem-solving skills with the ability to understand both business processes and technical/application considerations
• Excellent English communication skills, both written and verbal
• Ability to manage multiple stakeholders, priorities, and application initiatives in a fast-paced environment

• Equal Opportunity Employer
• Remote work arrangement