Associate Case Processing Manager – Line Management

• Lead the team responsible for ICSR management for selected projects or groups of projects as Team Leader
• Ensure adequate task distribution for assigned projects and teams
• Oversee workflow processes
• Ensure effective cooperation with clients in ICSR Management
• Provide support to project team activities undertaken on behalf of clients and the company
• Line manage assigned ICSR staff
• Create and maintain project-specific KPIs for contracted ICSR activities
• Optimize procedures, training, and other actions to increase ICSR team efficiency
• Propose process changes to the ICSR Operational Lead
• Manage ICSR deviations with support from the ICSR Operational Lead
• Review trackers and timesheet data and ensure accuracy
• Participate in ICSR processing and second-level quality control of cases
• Act as the assigned team subject matter expert and support other SMEs

• Life science graduate, pharmacy, nursing, other healthcare related qualification or experience in pharmacovigilance
• Extensive experience in pharmacovigilance
• Demonstrated work experience in a line manager role
• Excellent written and verbal communication skills
• Organization skills, including attention to detail and multitasking
• Delegation skills
• Planning and time management skills
• Technical skills
• Team working skills

• Remote work availability
• Flexible work environment
• Growth opportunities
• Collaborative team environment
• Supportive workplace culture
• Belonging and inclusive culture
• Global work opportunities