Senior Solutions Architect

• Work with customers including business executives, project managers, and IT development staff
• Understand business needs and translate them into business and technical requirements
• Design solutions involving data visualization, workflow recommendations, migrations, and enterprise-scale architecture
• Act as a functional lead and demonstrate a clear methodology and functional capabilities
• Lead customer functional workshops, document requirements, and design appropriate solutions
• Advocate adherence to standards and best practices
• Stay current on Grafana Labs, observability, and related technologies
• Provide technical delivery, training, onboarding, implementation, expansion, and consulting support
• Provide roadmap assurance, guide project execution, and align Grafana capabilities with customer architectures, goals, and constraints
• Identify recurring issues, monitor support needs, and advocate for product improvements
• Support Sales, Product Management, Engineering, Support, and Professional Services teams with innovation and product improvements

• Located in Germany
• 5+ years of experience working on deployment teams, using project management techniques
• Direct experience with observability (o11y)
• Best practices for using and deploying an observability stack covering visualization, alerting, metrics, logs, and traces
• Preferably experience with Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo
• Proven track record of successful delivery of customer projects, preferably enterprise observability implementations for large customers
• Excellent communication skills with customers, partners, and internal members
• Kubernetes, including kubectl, Helm, and preferably Tanka
• Experience with cloud platforms: AWS, GCP, and Azure

• Restricted Stock Units (RSUs)
• 100% remote, global culture
• Career growth pathways
• In-person onboarding
• 30 days of annual leave per annum, including 3 Grafana Shutdown Days
• Transparent communication and regular company-wide updates
• Autonomy and support to ship great work and try new things
• High-trust, low-ego culture
• Approachable, transparent leadership