Account Manager – E-commerce

• Manage assigned clients and their e-commerce stores
• Plan, brief, monitor, and execute marketing campaigns aimed at driving conversions and sales
• Manage the client-agency relationship and maintain productive client communication
• Develop and execute email, SMS, pop-up, and flow marketing strategies
• Lead Copywriters, Designers, and Account Managers’ Associates
• Outline campaign calendars, brief campaigns, delegate creative work, and oversee timely delivery
• Manage approximately 40 unique marketing campaigns per month
• Monitor campaign performance and improve email marketing results
• Collect and analyze consumer demographic and trend data
• Set weekly goals and report on campaign performance, revenue, A/B testing, and optimization measures
• Collaborate with the Service Department and cross-functional teams to meet client KPIs
• Troubleshoot client satisfaction and campaign performance issues
• Lead and attend regular client meetings
• Manage client churn and implement retention strategies
• Identify opportunities to expand client services and present upselling offers
• Research industry best practices and present findings to Account Managers’ Leads, the Head of Account Managers, and the Service Director
• Report directly to the Account Managers’ Leads, Head of Account Managers, and Service Director

• At least 12 months of experience working in a digital marketing role
• At least 6 months of working experience in email marketing
• Proven track record of achieving success in a leadership role, especially leading creative teams
• Ability to work independently without compromising work standards
• High accountability, responsiveness, and ability to meet deadlines
• Problem-solving, critical-thinking, and analytical skills
• Growth- and results-driven mindset; ability to handle constructive criticism
• Excellent interpersonal, verbal, and written communication skills in English; fluency in English required
• Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite
• Ability to learn and adapt quickly; excellent time management, focus, productivity, and efficiency
• Availability and responsiveness during Mondays to Fridays, 3-6 PM BCN time
• Ability to work 30-35 hours per week, approximately 140 hours per month
• Stable internet connection, laptop or PC, and ability to attend virtual video conferences
• Familiarity with autonomous remote work and time management
• Email marketing, e-commerce, or Klaviyo knowledge or experience is advantageous

• Trial and adaptation period paid at full rate
• Regular performance reviews every 9-12 months, with the first one after 3-6 months
• Re-evaluation of the role and workload after 6-12 months