Medical Office Manager – Primary Care

• Map out, establish, and document end-to-end back-office systems and standard operating procedures (SOPs)
• Configure and manage workflows across Elation, Spruce, and Hint, including form routing, patient intake procedures, and electronic signatures
• Handle prior authorization submissions, appeals, and coverage verifications
• Manage patient communications with patience and clarity
• Assist with intake forms and schedule appointments
• Handle medical records and referrals
• Coordinate incoming and outgoing faxes
• Set up operational KPIs and manage back-office organization
• Streamline daily tasks as the practice grows

• Extensive experience in U.S. clinical/medical administrative management
• Proven track record in prior authorization processing and medical records management
• Strong background in building operational processes, SOPs, and tracking metrics/KPIs
• Exceptionally clear spoken English to communicate effectively and patiently with an elderly patient demographic
• Full-time contractor position, 40 hours per week
• Availability Monday through Friday, 8 am to 5 pm PST