Bilingual Technical Support Representative II, Spanish, English

• Provide first-line technical support to the global customer base
• Monitor and respond to support tickets through the ticketing system
• Perform initial troubleshooting and issue analysis
• Escalate complex issues to Tier 2 or Engineering when required
• Manage customer communication and ensure timely updates according to SLA commitments
• Provide remote technical support to Field Service Engineers working onsite at customer locations

• 2+ years of experience in technical support, supporting IoT devices, field hardware, and networking systems
• Solid grasp of the TCP/IP model, Static IP vs. DHCP reservations, NTP time synchronization, MAC-address whitelisting, and Wi-Fi bands (2.4 GHz vs. 5 GHz)
• Practical experience with Gateways, Sensors, and Routers, including provisioning, asset mapping, field commissioning, and Over-The-Air (OTA) firmware updates
• Understanding of SIM lifecycle operations, including activations, suspensions, expiration, ICCID/IMEI verification, roaming, custom APN authentication, and cellular failover/interface priority settings
• Ability to read and analyze RSSI, SNR, RSRP, SINR, and BLE signal metrics
• Familiarity with cloud platforms (AWS, Azure, or GCP), least-privilege access, secure remote access via bastion hosts, and identity protocols (SSO, OAuth, MFA)
• Familiarity/basic knowledge of MQTT, HTTPS, WebSockets, Webhooks, and REST APIs
• Familiarity/basic knowledge of Postman, Developer tools, Wireshark, and observability platforms such as Kibana, Groundcover, or similar troubleshooting tools is a plus
• Strong Spanish and English communication skills, both verbal and written

• 21 Days Annual Leave Credits
• Medical
• Remote Work Allowance (400 lei gross/month)
• Meal tickets (40 lei/working day)
• Bring Your Own Device (BYOD)
• Experience infinite fun so you can have infinite growth