Head of Commercial Services

• Define and implement the global service commercial strategy
• Translate service offerings into value propositions, target audiences, and use cases
• Drive sustainable service revenue growth and market relevance
• Integrate service portfolio, sales execution, and channel strategies
• Align commercial execution, priorities, and targets with global strategy
• Define and manage the global partner and channel strategy for services
• Establish partner roles, value propositions, enablement concepts, and governance models
• Steer service commercial performance through targets, KPIs, and review cadences
• Define and enforce service selling approaches, including bundling, attach, and commercial playbooks
• Lead the Service Sales and Service Product Management organizations
• Shape how service offerings are positioned and monetized across the customer journey

• Bachelor’s degree in engineering or related technical discipline
• Several years of experience in technical service or commercial environments such as Marketing and Sales, ideally within life science instrumentation, analytical systems, diagnostics, or automation
• Experience including after-sales service for complex hardware–software systems
• International experience driving service commercial or growth initiatives in regulated environments
• Technical understanding of advanced instrumentation, system integration, calibration, and service processes
• Familiarity with regulated device environments and compliance expectations, including ISO standards and safety and quality frameworks
• Strong understanding of customer journeys, service usage, customer pain points, and value-based selling concepts
• Strong strategic and analytical capabilities with demonstrated use of KPIs, service metrics, and data-driven decision making
• Excellent collaboration and stakeholder management across regions and functions
• Very good command of English, written and oral

• Opportunity to shape the Commercial Services strategy and drive Services business growth
• Mentoring
• Leadership programs
• Talent Talks
• Internal seminar offerings
• Coaching for managers
• Remote options
• Flexible work schedules
• Sabbaticals
• Comprehensive onboarding, including a virtual online platform before joining
• Welcome Workshops
• Buddy as point of contact
• Mutual support, team spirit and international collaboration
• Communities on topics such as coaching, agile working and business women network