Dental Billing & Insurance Virtual Assistant

• Make outbound calls to dental insurance companies regarding outstanding claims, denials, and payment issues.
• Investigate claim statuses, payment discrepancies, and unresolved billing concerns.
• Follow up with insurance representatives to clarify claim processing and payment information.
• Communicate with patients about insurance-related billing questions and concerns.
• Support end-to-end revenue cycle management and billing follow-up activities.
• Assist with dental billing workflows and insurance payment reconciliation.
• Review and process Explanation of Benefits (EOBs).
• Coordinate with the on-site team regarding paper EOBs requiring scanning before virtual processing.
• Identify billing discrepancies and follow up on outstanding payment issues.
• Maintain accurate billing documentation and administrative follow-ups.
• Verify and reconfirm patient insurance eligibility, coverage, and benefits.
• Coordinate with staff responsible for insurance verification.
• Monitor and follow up on outstanding accounts receivable.
• Assist with unpaid balances and insurance-related payment concerns.
• Assist with appointment scheduling, cancellations, and rescheduling as needed.
• Send patient text messages and handle appointment-related communications.
• Follow up on automated appointment reminders to double-confirm appointments.
• Assist with dental prior authorization requests and follow-ups.
• Make outbound patient calls and support administrative backend tasks.
• Provide occasional front-desk and receptionist support during overflow periods.

• Proven experience supporting U.S.-based dental practices.
• Hands-on experience with dental billing and insurance follow-ups.
• Experience reviewing and handling dental EOBs.
• Knowledge of dental insurance verification, eligibility, and benefits.
• Familiarity with insurance claim denials, payment issues, and accounts receivable workflows.
• Comfortable making outbound calls to insurance companies and discussing billing concerns with patients.
• Ability to work independently and adapt quickly to established workflows.
• Strong communication, organizational, and problem-solving skills.
• Positive, compassionate, diligent, and professional approach to patient interactions.
• Strong integrity and commitment to excellent patient service.
• Relevant work experience.
• Clear and professional spoken and written English.
• Must provide an NBI Clearance and/or Local Police Clearance before onboarding.
• Must attend video meetings with camera on when required.
• Experience using Dentrix Ascend preferred.
• Experience using Weave preferred.
• Familiarity with Delta Dental insurance processes preferred.
• Broader healthcare administration experience preferred.
• Experience supporting end-to-end dental revenue cycle management preferred.
• Reliable laptop or desktop computer.
• Stable high-speed internet connection of at least 25 Mbps.
• Noise-canceling headset.
• Working webcam.
• Quiet and professional work environment.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training, cybersecurity modules, and certification to help handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Proprietary training on communication, client management, productivity systems, and best practices.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by the client; paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on performance.
• Optional contractor perks and client-approved allowances; not employee benefits.