Associate Field Service Technician

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises
• Perform scheduled inspections, cleaning, and other services within an assigned territory
• Perform minor product repairs
• Inspect products for correct operation and resolve or escalate issues according to established procedures
• Schedule services and complete required paperwork
• Work with customers to ensure service satisfaction and understanding of product functionality
• Perform troubleshooting using diagnostic tools and detailed analysis of hardware and software failures
• Perform component-level hardware repairs
• Clean and adjust mechanical components
• Configure and install applicable software
• Perform preventive maintenance routine checks and refill consumables
• Install, move, add, change, and remove hardware and software products (IMAC/R)
• Train customers on usage and operation of installed hardware and software
• Participate in trainings and implementation of measures to achieve agreed KPIs
• Assist with special projects as assigned

• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services
• Good written and verbal communication skills

• Equal opportunity employer
• Diversity and non-discrimination commitment
• Regular hardware and software training (on the job, classroom and web based)