L2 Systems Engineer – MSP Experience Required

• Provide advanced Level 2 technical support for multiple client environments.
• Troubleshoot and resolve complex issues involving Microsoft 365, Azure, networking, servers, endpoints, and infrastructure.
• Manage and support Microsoft cloud technologies, including Entra ID (Azure AD), Exchange Online, SharePoint, and Intune.
• Administer and troubleshoot Windows Server environments, including Active Directory, Domain Controllers, Group Policy, and directory synchronization.
• Configure, maintain, and troubleshoot network infrastructure, including firewalls, VPNs, content filtering, and security solutions.
• Support virtualization environments, including hypervisors and virtual machines.
• Assist with Azure infrastructure, including Azure Virtual Machines and Azure Virtual Desktop (AVD).
• Manage backup solutions, perform troubleshooting, and ensure successful recovery processes.
• Document service call notes, technical resolutions, system configurations, diagrams, and internal procedures.
• Create and maintain technical documentation, checklists, and knowledge base articles.
• Research and implement new technologies, tools, and best practices to improve client environments.
• Communicate with clients, team members, vendors, and external stakeholders.
• Prioritize and manage multiple tickets while meeting service-level agreements (SLAs).
• Collaborate with other engineers and internal teams to resolve escalated issues.

• Minimum 3 years of experience working in an MSP (Managed Services Provider) environment.
• Proven experience supporting multiple clients and managing diverse IT environments.
• Strong troubleshooting and analytical skills with the ability to resolve complex technical issues.
• Ability to work independently, prioritize tasks, and perform effectively under pressure.
• Strong communication skills, both written and verbal.
• Highly organized, detail-oriented, and process-driven.
• Experience documenting technical processes, configurations, and troubleshooting steps.
• Microsoft 365 in general, and specifically Entra ID (Azure AD), Exchange Online, SharePoint, and Intune.
• Experience with PowerShell scripting and automation.
• Experience with Azure Virtual Machines.
• Experience with Azure Virtual Desktop (AVD).
• Windows Server administration.
• Active Directory and Group Policy.
• Directory synchronization tools.
• Hardware firewalls.
• VPN technologies.
• DPI-SSL and content filtering.
• Virtualization platforms.
• Backup technologies.
• Prior experience in a Managed Services Provider (MSP) environment is required.

• Opportunity to work on diverse and exciting projects.
• Supportive and collaborative work environment.
• Weekly payments.
• Weekends off.