Bilingual Orthodontic Treatment Coordinator

• Proactively contact inbound inquiries and conduct high-volume outbound follow-ups via phone, text, and email
• Convert leads into scheduled new-patient consultations
• Explain orthodontic treatment options, insurance benefits, co-pays, and flexible payment or financing plans in English and Spanish
• Maintain accurate patient records and lead stages in the CRM
• Track communication history and ensure timely follow-up
• Meet or exceed monthly conversion targets
• Present measurable sales performance metrics
• Support scheduling, patient onboarding, and administrative tasks
• Maintain compliance with HIPAA and practice standards in a remote work environment

• Minimum 2+ years of hands-on experience specifically as an Orthodontic Treatment Coordinator
• Native or fluent bilingual proficiency in English and Spanish (verbal and written)
• Ability to discuss complex clinical and financial terms accurately in English and Spanish
• Proven track record of high lead-to-consultation conversion rates
• Comfort discussing past sales performance
• Hands-on experience using CRM software for pipeline and lead management
• Strong working knowledge of orthodontic insurance verification
• Strong working knowledge of third-party patient financing and payment structures
• Self-motivated, highly organized, outgoing, and articulate
• Enthusiastic phone presence suited for an independent, remote environment
• Full-time contractor position requiring 40 hours per week
• Availability Monday through Friday, 9:30 AM–6:30 PM PST