Project Coordinator

• Coordinate new IT infrastructure projects from point of sale through preparation for Project Manager handoff
• Pick up newly created projects from the regional project board and take action within the required SLA
• Set up projects in ConnectWise Manage, including importing project scope through ScopeStack, reviewing quotes and service tickets, and breaking projects into phases, tasks, and estimated hours
• Review signed customer scope and conduct project kickoff communication
• Serve as the primary customer point of contact during the pre-project and coordination stage
• Clarify and resolve scope discrepancies and customer questions
• Coordinate and assign engineers based on availability, expertise, and project requirements
• Coordinate hardware procurement and track orders through delivery
• Monitor hardware ETAs and provide realistic project start dates
• Coordinate with shipping, warehouse, procurement, technical teams, Project Managers, and other internal teams to resolve delays and issues
• Maintain the project backlog and keep projects on track for planned start dates
• Prepare projects for Project Manager handoff approximately four weeks before scheduled start dates
• Coordinate small workstation deployment projects from planning through completion
• Track project progress, issues, dependencies, and outstanding actions
• Maintain accurate project documentation, updates, and communication
• Coordinate approximately 10–12 new projects per week, or around 40 projects per month, for an assigned region
• Identify and resolve issues before project handoff
• Ensure successful transition of projects to the Project Manager

• Experience as a Project Coordinator, Project Administrator, IT Project Coordinator, or similar role
• Experience coordinating IT infrastructure or technology deployment projects
• Experience working with external customers or clients
• Experience working with technical teams, particularly network, systems, infrastructure, or field engineers
• Experience managing multiple projects simultaneously
• Experience with hardware procurement, order tracking, or deployment coordination is strongly preferred
• Experience working in an MSP, IT services, or technology environment is preferred
• Experience with a PSA, ticketing, or project management platform is preferred
• Bachelor's degree in IT, Business, Project Management, or a related field is preferred but may be substituted by relevant professional experience
• Ability to manage approximately 10–12 new projects per week or around 40 projects per month
• Ability to meet established SLAs and manage multiple priorities and stakeholders
• Strong organizational skills and attention to detail
• Strong written and verbal communication skills
• Ability to coordinate engineers based on availability, technical expertise, and project requirements
• Ability to monitor hardware availability and delivery timelines
• Experience or exposure to IT infrastructure involving servers, network switches, wireless access points, workstations, hardware installations, or network/infrastructure implementations
• Adaptability to frequently changing processes and workflows
• ConnectWise Manage, ConnectWise Dispatch, ScopeStack, and project management/ticketing systems are used regularly; ConnectWise or ScopeStack experience is a plus but not required
• Basic exposure to Power BI is helpful but not a primary hiring requirement

• Hybrid Work Setup
• Night Differential
• HMO Coverage
• SSS, PhilHealth, Pag-IBIG & 13th Month Pay
• Certification Opportunities
• International Client Exposure
• Continuous Learning & Technical Growth