Release Manager

• Own and manage the release calendar across the engagement
• Coordinate dependencies, freeze windows, environments, and competing workstreams
• Establish release entry and exit criteria and facilitate go/no-go discussions
• Ensure required engineering, QA, security, and client approvals are in place
• Create detailed cutover plans with owners, timing, dependencies, and checkpoints
• Coordinate dry runs and rehearsals for higher-risk releases
• Ensure documented and tested rollback plans with clear triggers and decision ownership
• Manage release communications before, during, and after deployment
• Identify blockers and risks related to testing, environments, dependencies, or timing
• Track release performance and trends, lead retrospectives, and improve release processes
• Partner with DevOps on deployment automation, environments, branching, and versioning
• Create clarity around release scope, timing, ownership, risks, and contingency plans

• 4+ years of experience in release management, delivery management, technical program management, or a similar role within software delivery
• Hands-on experience managing production releases end to end, including planning, readiness, go/no-go, cutover, and rollback
• Strong understanding of the SDLC, CI/CD concepts, deployment environments, and branching/versioning strategies
• Experience coordinating across engineering, QA, DevOps, project teams, and external or client stakeholders
• Strong written and verbal communication skills, with the ability to create clear runbooks, release updates, and executive-level summaries
• A structured, calm approach to decision-making, particularly during high-pressure releases or production issues
• Experience working with Jira, Confluence, release workflows, and delivery dashboards
• Active use of AI tools such as ChatGPT, Claude, or Copilot, with good judgment around validating AI-generated output
• Nice to have: Experience working in eCommerce environments
• Nice to have: Exposure to CPQ (Configure, Price, Quote) solutions
• Nice to have: Salesforce experience
• Nice to have: ServiceNow experience
• Nice to have: Experience in consulting, professional services, or another client-facing delivery environment
• Nice to have: ITIL, SAFe Release Train Engineer, PMP, or similar certification

• Unlimited Vacation/PTO
• Fully remote and distributed teams
• Paid Parental Leave
• Ongoing training and education opportunities
• 0% Bureaucracy Culture - Focus is on responsibilities, not title
• Inclusive and accessible work environment
• Workplace accommodations
• Equal-opportunity employer