Community Support Intern

• Provide support to hosts and travelers via HubSpot, WhatsApp, and the Worldpackers Inbox
• Assist users in resolving conflicts during experiences on the platform
• Respond to feedback and requests on Reclame Aqui, Trustpilot, Google Play Store, and the App Store
• Identify, diagnose, and categorize support requests
• Prioritize support cases according to criticality and SLA requirements
• Record feedback and relevant information in the CRM
• Gather community insights and report recurring issues to the team
• Share data and learnings with other departments
• Assist with adjustments and updates to host profiles
• Report technical issues and bugs to the technology team
• Work with different departments to improve the user experience
• Share knowledge, learnings, and best practices with the team
• Participate in feedback sessions and continuous development rituals
• Continuously seek to improve knowledge of the product, support, and customer experience

• Advanced English proficiency
• Currently pursuing a university degree in Psychology, Languages, Business Administration, Tourism, International Relations, Communications, or a related field
• Interest in customer support, community, and user experience
• Interest in travel, cultural exchange, and the collaborative economy
• Previous experience in customer support, volunteering, student projects, or communities is a plus
• Strong organizational skills and attention to detail
• Proactive attitude and eagerness to learn
• Adaptability in dynamic environments and during rapid change
• Empathy, analytical skills, and decision-making ability
• Transparent communication
• Ability to solve problems and help people
• Autonomy and a strong sense of responsibility

• Autonomy and continuous learning
• A multicultural and global environment
• Ongoing development through feedback and development rituals
• Hands-on experience and development in HubSpot, Google Sheets, Google Docs, Trello, Slack, payment systems, multichannel support, conflict management, Customer Experience, and intercultural communication