Bilingual Spanish Customer Service – Insurance Billing/Self Pay

• Serve as the primary point of contact for patients calling about self-pay and out-of-pocket medical balances
• Deliver high-quality customer service
• Resolve financial accounts using approved guidelines
• Adhere to speed and accuracy metrics
• Understand payer contracts, rules and regulations
• Understand insurance eligibility requirements
• Understand insurance billing priority
• Review claim denials, rejections and underpayments
• Communicate issues and offer suggestions to Management for process improvements
• Understand and apply federal and state rules and regulations, including HIPAA, PCI Compliance regulations, and PII/PHI Security

• High School diploma or GED required; College preferred
• Hospital or Healthcare (US) knowledge/experience preferred
• Contact or Call Center experience preferred
• Excellent verbal, written and communication skills required
• Ability to multitask and work under pressure
• Minimum typing skills 60 words per minute with the ability to talk and type
• Minimum 3-5 years’ work-related experience
• SMS Invision, I-series, Meditech, Epic experience a plus
• Microsoft Office experience required
• Eligible to work in the USA