Head of Operations

• Own operational excellence across the entire client delivery organization
• Ensure clients receive promised deliverables on time and to a high standard
• Build operating rhythms to identify delivery risks proactively
• Drive accountability across project management, account management, creative, media buying, influencer operations, and cross-functional delivery teams
• Design and continuously improve the company operating system
• Build scalable systems, SOPs, dashboards, reporting, and operating cadences
• Leverage AI, automation, and technology to eliminate manual work and improve efficiency
• Standardize processes and remove operational bottlenecks
• Establish clear KPIs, ownership, and performance visibility for every department
• Lead Finance operations including budgeting, forecasting, payroll, invoicing, collections, reporting, and financial controls
• Improve operational planning and resource allocation
• Lead Talent & People operations including recruiting, onboarding, employee support, and people operations
• Ensure hiring keeps pace with company growth and critical positions are filled quickly
• Build systems that improve employee experience while maintaining standards and accountability
• Lead weekly business reviews and operational planning
• Drive company-wide initiatives from planning through execution
• Hold teams accountable to commitments, deadlines, and measurable outcomes
• Create visibility through dashboards, KPIs, and reporting
• Serve as the CEO's strategic partner on execution and operational scaling
• Build systems that reduce founder dependency and enable predictable operational excellence

• 7-12+ years of operations leadership experience in a fast-growing company
• Experience leading multiple business functions simultaneously, including client operations, finance, and people operations
• Experience scaling organizations through periods of rapid growth
• Strong understanding of operational systems, financial management, organizational design, and performance management
• Proven ability to build scalable processes that improve execution
• Strong commercial judgment and ability to balance client outcomes with operational efficiency
• Exceptional leadership, communication, and decision-making skills
• Highly analytical with a bias toward action and ownership
• Comfortable operating in fast-moving environments with ambiguity and constant change
• Experience scaling organizations from approximately 100 employees to 300+ employees
• Experience leading operations in an agency, professional services business, SaaS company, or high-growth startup
• Experience in Entrepreneurial Operating System (EOS)
• Experience managing globally distributed teams
• Experience implementing AI and automation to improve operational efficiency
• Experience partnering directly with founders and executive teams

• Performance bonus
• Equity
• Fully remote work
• Global work eligibility
• Flexible location with preference for candidates based in the Philippines