Digital CRM Consultant – BA

• Lead discovery sessions and stakeholder workshops to understand business objectives and operational challenges.
• Perform fit-gap analysis between business requirements and Dynamics 365 / Power Platform capabilities.
• Document current-state and future-state business processes.
• Translate business requirements into functional designs and configuration specifications.
• Recommend standard platform capabilities before customizations.
• Configure and maintain Dynamics 365 Sales and Dynamics 365 Customer Service solutions, including tables/entities.
• Configure user experiences to support business processes and operational efficiency.
• Create and manage user stories in Azure DevOps or similar platforms.
• Support backlog management and sprint planning activities.
• Facilitate business workshops and requirements sessions.
• Translate business needs into scalable Dynamics 365 and Power Platform solutions.

• Bachelor's degree in Business, Information Systems, Technology, or related field.
• 5+ years of Business Analysis and Functional Consulting experience.
• 3+ years of hands-on experience with Dynamics 365 Sales and Power Automate.
• Deep understanding of CRM processes, including Lead Management, Opportunity Management, Business Requirements, and User Stories.
• Microsoft Certified: Power Platform Functional Consultant Associate (PL-200).
• Preferred: Microsoft Certified: Power Platform App Maker Associate (PL-100).
• Desired: Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate.
• Fit-Gap Analysis.
• Requirements Elicitation.
• Business Process Reengineering.
• Experience with Dynamics 365 Sales, Dynamics 365 Customer Service, and Microsoft Dataverse.
• Advanced English.
• Mexico location eligibility is indicated by “Only México.”