Bilingual Paralegal, Employment Law – Intake Specialist

• Answer inbound calls, web leads, and text inquiries from potential clients using the firm’s screening scripts
• Collect detailed case information regarding employers, employment dates, termination reasons, pay issues, and protected class/activity indicators, documenting all data clearly in the CRM
• Perform preliminary case evaluations, including statute of limitations, employer size, and at-will versus contract status
• Flag high-priority leads to the attorney on the same day
• Send and track retainer agreements and intake forms via e-signature platforms
• Schedule consultations and maintain the attorney’s calendar
• Organize client documents and build case chronologies
• Follow up with clients for additional records
• Draft initial demand letters and administrative agency filings for EEOC, CRD, and DLSE using established templates

• 1+ years of direct experience in a U.S. law firm as an Intake Specialist or Paralegal (preference for employment law, personal injury, or plaintiff-side litigation)
• Exceptional bilingual fluency in English and Spanish with an American accent preference
• Calm, compassionate, and professional phone presence
• Strong written English capabilities; summaries and notes must be clear, complete, and structured enough for attorney evaluation without follow-up calls
• Hands-on experience with legal case management platforms (Clio, MyCase, Filevine, Lawmatics, or similar) and e-signature tools
• Clear understanding of confidentiality, HIPAA/PII protection, and attorney-client privilege
• Full-Time schedule: 40 hours/week, Monday–Friday
• 100% remote location
• Noise-canceling headset, high-speed internet, and power/internet backup systems