Business Analyst, Rewire AI Transformation Office

• Run discovery with business line teams through interviews, workshops and observation of live work
• Document how work is done today, who does it, and where cost and effort sit
• Map current-state and target-state processes, recording volumes, handoffs, systems, exceptions and cycle times
• Build quantitative baselines from time, volume and cost data and maintain assumption logs
• Prepare model inputs, run sensitivity checks and maintain evidence supporting savings
• Write business requirements, user stories and acceptance criteria for the Automation and AI pillar
• Answer design questions as the build progresses
• Prepare implementation-plan inputs covering process changes, role changes, dependencies and business decisions
• Support user acceptance testing and rollout with transformation-team PMO and project-management resources
• Capture adoption and usage data after go-live so benefits can be traced
• Use AI agents for transcription, synthesis, analysis and documentation, verifying their output against source material
• Maintain consistent documentation standards across business analysts and process-mapping colleagues
• Contribute to reusable templates, process libraries and design patterns
• Raise risks, scope changes and data gaps with the Strategy and Design Lead, with a recommended way forward

• 5 or more years in business analysis, process improvement, operations consulting or transformation delivery
• Process mapping and current state documentation to a recognised notation or agreed standard
• Requirements elicitation and writing, including interviews, workshops, user stories and acceptance criteria
• Quantitative analysis, with Excel to a high standard and the ability to build a baseline from raw volume, time and cost data and show the working
• Ability to run discovery conversations with experienced operational staff and establish how work is actually done
• Fast and agile ways of working, comfortable operating with incomplete information and iterating to an outcome
• Practical understanding of what AI and automation can do and where they fall short
• Ability to work with AI agents and incorporate them into delivery, including checking their output
• Ability to set own priorities and timelines with minimal guidance, present finished work for sign off, and escalate issues early
• Fluent written and spoken English for daily work with colleagues and stakeholders across time zones
• Consulting, strategy or transformation practice background (preferred)
• Power BI or a comparable tool for data analysis and visualisation (preferred)
• Offshoring, shared service or platforming experience (preferred)
• Real estate services, facilities management or comparable global services experience (preferred)
• Exposure to automation or AI delivery, including writing requirements for workflow automation, agents or data products (preferred)

• Remote work arrangement
• Reasonable accommodations for individuals with disabilities