Technical Success Manager

• Enable outcome-focused engagements with JFrog customers in the DACH region
• Accelerate adoption of JFrog products and value realization
• Explore expansion opportunities by understanding customer use cases
• Enhance customer loyalty
• Act as the customer’s trusted advisor
• Focus on customer interactions, lifetime value, NPS, and CSAT scores
• Assist customers with adoption and rollout plans for embedding the JFrog Platform
• Support the JFrog Sales team by aligning the platform with customer strategies and goals
• Formulate and deliver customer projects within agreed timelines
• Collaborate with Solution Engineering and Professional Services teams to complete projects successfully and on time
• Monitor customer health and perception of the JFrog brand as a Platform Health Expert
• Communicate technical knowledge and operational best practices to customers
• Serve as the first point of escalation
• Develop comprehensive knowledge of the JFrog Platform, including value propositions, sales messaging, and reporting
• Plan and execute customer success journeys
• Maintain continuous customer communication and working relationships

• Residency in Germany is required
• Bachelor’s/Master's Degree in Technology or business/management
• 7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery
• 3+ years of experience in the software industry, preferably in SaaS companies
• Ability to effectively liaise with customers and regional teams/leadership
• Ability to effectively present technical presentations
• Flexibility in working hours to accommodate global presence
• Occasional travel to visit customers in person in the DACH region
• Native German speaker (read/write/speak) — mandatory
• Fluent English (read/write/speak) — mandatory

• Referral bonus of 2,000 (currency not specified)
• Fully remote work
• Flexibility in working hours to accommodate global presence