L3 Support Engineer

• Lead hands-on implementation on complex, high-risk or multi-domain projects
• Build, configure and deploy Microsoft Azure environments, landing zones, management groups, subscriptions, Azure Policy, RBAC and cost governance
• Implement Azure networking, hybrid connectivity, firewalls, VPNs, private endpoints and DNS
• Deploy identity and access solutions including Microsoft Entra ID, hybrid identity, Conditional Access and Privileged Identity Management
• Deliver Azure Virtual Desktop and Windows 365 deployments end to end
• Plan and execute server, workload and data migrations to Azure
• Implement Azure Backup and Azure Site Recovery, including recovery testing
• Configure security and monitoring across Azure and Microsoft 365
• Automate deployment and configuration using PowerShell, Azure CLI and Infrastructure as Code
• Deploy and configure Microsoft 365, Intune, Sophos, Mimecast and Acronis solutions
• Act as final technical escalation point for complex issues
• Produce High-Level Designs, Low-Level Designs and Statements of Work
• Provide technical guidance and design assurance throughout delivery
• Support pre-sales technical activities and customer scoping
• Conduct technical design reviews and secure customer sign-off
• Define technical standards, deployment checklists, configuration baselines and design templates
• Validate UAT results and technical acceptance
• Mentor Level 1 and Level 2 engineers
• Collaborate with Support Desk, NOC, Product Managers and Solution Leads
• Identify and communicate project risks, design constraints and technical dependencies
• Lead post-implementation design reviews and capture lessons learned
• Maintain expert technical skills and vendor certifications across the Babble solution portfolio

• Extensive hands-on experience personally deploying and configuring production Microsoft Azure environments, including networking, identity, compute, Azure Virtual Desktop, migration and BCDR
• Candidates must evidence solutions they built themselves, not only solutions they designed or oversaw
• Proven scripting and automation capability in PowerShell
• Working experience of Infrastructure as Code
• Hands-on deployment experience across Modern Workplace, Cyber Security, Backup/DR and Networking
• Experience ideally including Microsoft, Sophos, Mimecast and Acronis platforms
• Demonstrable design authorship of High-Level Designs, Low-Level Designs and Statements of Work
• Pre-sales technical experience
• Track record of mentoring and raising the technical capability of a delivery team
• Microsoft Certified: Azure Solutions Architect Expert (AZ-305), or current successor certification — desired
• Microsoft Certified: Cybersecurity Architect Expert (SC-100), or current successor certification — desired
• Microsoft 365 Certified: Administrator Expert (MS-102), or current successor certification — desired
• Sophos Certified Architect certifications and corresponding Sophos Certified Engineer prerequisites — desired
• Acronis Certified Engineer (Cyber Protect) — desired
• Mimecast Certified Product Professional, Advanced level — desired
• PRINCE2 7th Edition Practitioner or equivalent — advantageous
• ITIL 4 Foundation or ITIL Version 5 Foundation — advantageous
• CISSP or equivalent senior security certification; CompTIA Security+ is an acceptable foundational alternative — advantageous
• CrowdStrike Falcon certifications such as CCFA or CCFR — advantageous
• Familiarity with Falcon Complete managed detection and response service
• Stable internet connection
• Suitable home setup with desk and chair in a quiet space
• Solution to mitigate load shedding; working from a public space is not an acceptable solution

• Risk cover; covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits
• 22 days holiday Balance PLUS UK Bank Holidays
• Increased annual leave based on length of service
• 5% allowance based on basic salary that can be towards Medical Aid
• UPS provided to assist with load shedding (2-4hrs power for a laptop)
• Babble issued laptop
• Annual Company Celebrations
• Home-based working arrangement