Conversational AI Solution Engineer

• Assess customer processes for automation potential and select suitable platforms
• Develop solution concepts for voice and chatbot implementations
• Evaluate and communicate technical feasibility, effort, and risks
• Configure and build voicebots and chatbots on established Conversational AI platforms
• Develop, test, and optimize prompts and dialogue flows
• Perform quality assurance and continuously improve bot performance
• Integrate interfaces with customer systems, including APIs and data flows
• Implement technical solutions using JavaScript and Python
• Manage projects end to end, from technology evaluation and configuration through go-live
• Carry out project management and stakeholder communications
• Collaborate with customer IT teams on system integration
• Create and maintain technical documentation covering configurations, interfaces, and prompt libraries
• Actively share knowledge within the team

• Successfully completed degree in Computer Science, Business Informatics, or a comparable technical field
• 3–5 years of relevant professional experience as a Conversational AI Engineer, Solution Engineer, Technical Consultant, or in a comparable role
• Demonstrated project experience implementing voicebots or chatbots on established platforms
• Strong knowledge of configuration and prompt engineering on Conversational AI platforms
• Programming skills in JavaScript and Python
• Experience with API integration and system architecture
• Ability to assess automation potential in customer processes
• Structured project management and technical documentation skills
• German at C1 level required
• Ability to work independently, strong technical aptitude, and a structured, solution-oriented approach
• Ability to quickly learn and apply new technologies
• Ability to communicate technical concepts clearly and effectively
• Resilience during project phases
• Current résumé and cover letter in German, in PDF format

• Full-time position (40 hours/week, flexible working hours)
• Remote / work from home
• Permanent employment
• Equal opportunity and preference given to women with equal qualifications, unless there are overriding reasons favoring another candidate
• Special consideration given to applications from severely disabled individuals and persons with equivalent status