Print & Mailing Project Manager – Program Lead

• Manage end-to-end print, mailing, fulfillment, and alternative-format projects from intake through final delivery
• Serve as the primary point of contact for clients, vendors, and internal stakeholders
• Lead client meetings, requirements discussions, status reviews, and issue-resolution conversations
• Gather and clarify client requirements and translate them into scopes, production specifications, workflow requirements, acceptance criteria, and documented handoffs
• Develop and maintain project schedules, budgets, estimates, production plans, and delivery milestones
• Monitor project financials, timelines, risks, and performance metrics
• Coordinate printing, mailing, fulfillment, and accessibility vendors, confirming ownership, dependencies, service levels, proofing steps, and delivery requirements
• Partner with technology teams and external vendors to define, test, and implement intake configurations, production workflows, data exchanges, and technical specifications
• Oversee proofing and approval workflows with Quality and subject-matter experts
• Track vendor performance, project quality, turnaround times, and budget adherence
• Communicate progress and risks to clients and internal leaders
• Resolve project, production, and vendor issues, drive corrective actions, and escalate technical or compliance risks
• Create and maintain project procedures, workflows, playbooks, and best-practice documentation

• 3+ years of project or program management experience in print production, mailing services, fulfillment, marketing production, or a closely related service environment
• Demonstrated success managing client-facing projects involving multiple vendors, internal teams, budgets, schedules, and competing priorities
• Strong professional English, with the ability to lead meetings, clarify requirements, present updates, and manage challenging client or vendor conversations
• Experience gathering business requirements and translating them into clear operational or technical specifications, workflows, and acceptance criteria
• Strong technical aptitude and the ability to coordinate system configurations, production workflows, process implementations, and structured data exchanges with subject-matter experts
• Experience developing estimates or budgets, tracking project financials, and identifying cost, timeline, and delivery risks early
• Excellent communication, negotiation, organization, problem-solving, and stakeholder-management skills
• Advanced proficiency with Microsoft Office, particularly Excel, and comfort using project tracking or workflow platforms
• Availability to work full-time on a schedule aligned with New York business hours

• Remote work from anywhere in Latin America
• Professional growth opportunities in the localization industry
• Training in new tools, technologies, and processes
• Collaborative and empathetic work culture
• Join a vibrant multicultural team across the Americas and Europe