Invoice Processing Specialist

• Review and verify the accuracy and completeness of medical records invoices from hospitals, provider offices, and third-party release-of-information vendors
• Compare invoice charges against applicable state and local fee statutes and flag overcharges or non-compliant fees for escalation
• Process payments through provider portals, phone, mail, and other channels, and confirm receipt and application
• Dispute duplicate, incorrect, or excessive invoices and follow up with providers until resolved
• Log every invoice, payment, and dispute in internal systems so payment status is current and auditable
• Coordinate with the records retrieval team so records are released promptly once payment clears
• Maintain provider payment information, including accepted methods, portal instructions, and billing contacts
• Handle financial information securely and follow data privacy and payment security procedures
• Surface workflow improvements and partner with engineering and product to automate repetitive steps
• Achieve short, consistent invoice-to-payment turnaround
• Prevent duplicate or erroneous payments and identify savings from disputed overcharges
• Document and share provider payment playbooks

• Prior experience in accounts payable, billing, or invoice processing
• Experience with US medical records, healthcare billing, or legal services is a strong plus
• Exceptional attention to detail
• Comfort reading and applying rules and regulations, such as state fee schedules, to real invoices
• Strong written and spoken English
• Comfortable calling US provider offices and pushing back professionally when a charge is wrong
• Organized and reliable, able to manage a high volume of invoices without letting anything slip
• Tech-comfortable and quick to learn new portals, tools, and workflows
• An ownership mindset
• Must submit a resume and LinkedIn profile link