Virtualization Backup Engineer, Chinese Speaker

• Perform troubleshooting and analysis, including log file investigation
• Act as a technical focal point in relationships with fellow IT professionals
• Own customer problems from the beginning of a support case through resolution
• Troubleshoot issues in Veeam and third-party Microsoft and VMware components
• Determine whether issues are known or unknown, defects, or misconfigurations
• Correct issues in break/fix scenarios and educate customers on processes and interactions
• Document all customer interactions accurately and within SLA in the CRM tool
• Provide feedback to developers and testers

• Fluent English (reading/writing/speaking)
• Advanced user or administrative level with Windows Server 2016 / 2019 / 2022 / 2025 and Windows 10 / 11
• Practical knowledge of TCP/IP, including OS and firewall configuration
• Networking configuration and troubleshooting knowledge, including NAT, ports, DHCP, and DNS
• Ability to quickly learn, understand and explain technical information
• Ability and desire to take ownership of client issues through resolution
• Excellent time management skills
• Ability to work in a fast-paced environment
• UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange Server administration, and database engines such as SQL/Oracle are a plus

• 20 annual vacation days
• 4 extra global VeeaMe Days for self-care
• 24 paid volunteer hours annually through Veeam Cares
• Private medical insurance and income protection during illness or injury
• Annual wellbeing allowance and flu vaccination vouchers
• Discounted HCF corporate health insurance
• Free, confidential counselling and coaching via EAP
• Superannuation contributions via salary sacrifice
• Car allowance for eligible field sales roles
• Salary sacrifice options for portable electronic devices (phones, laptops, tablets)
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning