Contractor Relations Representative

• Complete assigned daily tasks as distributed by the managers.
• Build B2B relationships with technicians/trade partners across covered areas.
• Maintain daily metrics as set aside by the manager.
• Source out work orders to technicians/trade partners within network.
• Follow up with clients to ensure quality customer service by providing technician/trade partner information.
• Follow up with technicians/trade partners to confirm scheduled appointments.
• Outsource contractors when needed with at least 15 attempts for each claim.
• Correctly label claim disposition to ensure reporting accuracy for management.
• Maintain a strong, working knowledge of CRM systems operations and functions.
• Notify the direct manager of any broken relationship or broken standards from contractors/trade partners.
• Locate technicians to service clients' claim requests and maintain contractor relationships.

• Minimum high school diploma.
• 2+ years working in customer-facing roles required.
• Prior experience onboarding, supporting, or working directly with home improvement professionals, tradespeople, or home services providers preferred.
• Outstanding written and verbal English communication skills. Samples may be requested.
• Ability to deliver a world-class customer experience while balancing the needs of the business.
• Excel Spreadsheet data entries.
• Deal with escalated situations.
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.