Customer Service Consultant

• Provide first-level support for undergraduate students via chat and video
• Handle requests via WhatsApp and Webchat regarding students’ basic academic and financial information
• Open tickets/cases for more complex or time-consuming requests
• Stay up to date on new procedures and processes within the department
• Strive for excellence in service delivery and suggest improvements to the customer service experience
• Perform related duties as directed by the immediate supervisor
• Work toward quality targets measured through individual and team performance indicators
• Potentially provide support across multiple channels

• High school diploma
• Basic computer skills, including familiarity with shortcuts in Microsoft Office and commonly used equipment
• Customer-oriented and engaged approach to public service
• Willingness to work toward performance targets
• Stable internet connection and a suitable home office setup
• Appropriate professional demeanor for keeping the camera on during virtual meetings
• The text also mentions “Higher Education” in the Education Requirements section, but it is unclear whether this is mandatory

• Tuition scholarships
• Option to refer two people for tuition scholarships
• Wellness and Quality of Life Program
• TotalPass
• Zenklub
• ECOA – Ânima Corporate School, offering more than 100 free short courses
• Birthday day off
• Half-day paid leave on the birthday of an employee’s child up to 16 years old
• People Value Program: gift cards for educators during important life events, such as marriage, the birth of a child, or earning a new qualification
• Medical insurance
• Dental insurance
• Remote work