Account Manager

• Own and manage a book of business
• Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta’s offerings
• Identify account health and satisfaction to pinpoint at-risk clients and improve retention rates
• Spearhead a process-driven sales approach to seek additional revenue opportunities
• Become a specialist on Kinsta’s services and solutions, their benefits, and value to customers
• Become knowledgeable about market competition to retain and upsell clients
• Coordinate with internal departments to resolve problems and provide service
• Maintain strong client relationships through regular account reviews and communication
• Develop growth strategies to increase the book of business
• Provide timely and accurate deal updates to management and executives
• Identify product and process improvements through client conversations
• Assist other Account Managers to achieve team quota success
• Meet or exceed revenue, retention, KPI, and quota targets
• Build, maintain, and close pipeline
• Position Kinsta’s capabilities and value proposition to resolve customer concerns or objections
• Maintain accurate customer and deal information in HubSpot CRM
• Use sales engineers effectively to educate customers and support informed buying decisions

• A minimum of 3 years of previous SaaS Sales or Account Management experience
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail
• Experience up-selling, cross-selling, and renegotiating contracts
• Tech-savvy, with a strong interest in technology
• Near-native proficiency in English and exceptional writing skills
• Exceptional communication and interpersonal skills
• Prior knowledge of the hosting industry (bonus)
• Outbound sales experience (bonus)

• Flexible and remote-first environment
• Annual remote expense budget
• Flexible PTO
• Paid parental leave
• Annual professional development budget, available after one year with Kinsta
• Sabbatical, available after three years with Kinsta and every three years thereafter
• Location-specific healthcare benefits, including vision and dental, for employees hired in the USA, UK and Hungary
• Pension plan for employees hired in the UK
• 401k contributions for employees hired in the USA