Channel Customer Success Manager – German

• Own the post-sales relationship for a defined portfolio of EMEA resellers, VARs, and distributors from onboarding through long-term growth
• Travel regularly across DACH to meet partners on-site, build executive relationships, and deepen NinjaOne's presence
• Drive partner onboarding and enablement through product training, certifications, go-to-market workshops, and sales toolkits
• Monitor partner health and activity data to identify risks, close adoption gaps, and prevent churn
• Collaborate with the CAM to identify expansion opportunities, including new product lines, upsell moments, and territory growth
• Support partners in building repeatable NinjaOne sales motions
• Run regular QBRs with strategic partners, aligning performance, pipeline, and joint growth plans
• Support distributors in cascading enablement to reseller networks
• Act as the internal voice of the partner by feeding insights and escalations to Product, Support, Marketing, and Sales
• Maintain Salesforce records for partner health, activities, and opportunity tracking
• Perform other duties as needed

• Proven experience in a channel-facing post-sales role (Channel CSM, Partner Success, Channel Enablement, or similar) in a SaaS or technology company
• Deep understanding of the indirect channel model, including reseller and distributor operations
• Familiarity with the DACH channel landscape is a strong advantage
• Willingness to travel regularly across DACH
• Commercial acumen and ability to identify growth signals and translate them into actionable plans alongside the CAM
• Strong communication and training skills, including simplifying complex topics and delivering engaging enablement at all levels
• Data-driven and highly organized, comfortable managing a diverse portfolio across geographies and maturity stages
• Fluent in English and German
• Background in RMM, MDM, endpoint management, or IT management SaaS is a plus
• Position is not eligible for visa sponsorship

• Lunch covered by NinjaOne 3 times/week at the office
• Access to Corporate Benefits Platform with discounts for brands such as Expedia, FitX, Zalando and many more
• Skills development through the renowned training platform
• Competitive compensation
• International and intercultural workforce
• Office location in the heart of Berlin at Alexanderplatz, close to all transit