Atlassian Cloud Administration

• Administer and maintain Jira Software Cloud and Confluence Cloud configurations
• Configure workflows, issue types, schemes, custom fields, permissions, and automation rules
• Maintain and administer permission groups aligned with governance and project needs
• Ensure consistent application of SDLC workflow and naming standards
• Enable and support Rovo AI and Atlassian Intelligence across Jira and Confluence
• Assist users with AI-assisted features including summarization, search enhancements, suggestions, and smart automation
• Support rollouts of new AI capabilities and help teams adopt AI tools
• Provide administration support for Phoenix Incident Management, DX, and Tempo Timesheets
• Administer Jira add-ons and maintain configuration integrity
• Support and troubleshoot integrations between Jira, Confluence, CircleCI, Phoenix, DX, GitHub/GitLab, and other SDLC tools
• Manage REST API integrations and webhook connections across tools
• Troubleshoot automation rules, workflows, and synchronization issues
• Implement governance standards and conduct regular tooling audit reviews
• Maintain platform hygiene by cleaning up unused workflows, schemes, custom fields, projects, and permission groups
• Troubleshoot configuration, workflow, permission group, and integration issues
• Liaise with Global Technology for escalations involving identity, infrastructure, or vendors
• Maintain documentation, administration guides, configuration standards, and support materials
• Assist with training and onboarding teams on tools, AI features, and workflows

• 2–4+ years administering Atlassian Cloud (Jira Software + Confluence)
• Experience administering Jira add-ons and managing add-on configuration
• Experience with basic administration of Tempo Timesheets
• Strong experience with REST APIs and webhook management across SDLC tools
• Hands-on experience with CI/CD or developer tool integrations (CircleCI, GitHub, GitLab)
• Ability to support AI-assisted features (Rovo AI, Atlassian Intelligence) at a usage and implementation level
• Understanding of Agile SDLC workflows and tooling impacts
• Strong troubleshooting and communication skills
• Experience performing tooling audits and managing permission group structures
• Basic administration of Phoenix Incident Management or DX
• Atlassian Administrator Certification (ACP-620 or ACP-420)