Specialist, Global Infrastructure Operations

• Install and implement middleware technology solutions to meet business demands, including performance tuning, upgrades, clustering, redundancy and disaster recovery
• Provide subject matter expertise and serve as the highest level of technical escalation for middleware technologies
• Consult with and serve as liaison for end users and application developers supporting mission-critical applications
• Ensure appropriate standards and procedures are followed, and develop and implement standards for installation, maintenance and enhancement of middleware platforms
• Clearly articulate design trade-offs involving availability, performance, interoperability and costs to technical and executive audiences
• Provide guidance and cross-training to other team members

• Provide L2 Middleware support
• Minimum 3-5 years’ experience in a production IT environment managing enterprise Middleware technologies (AWS MQ, IBM MQ/MQFTE, Apache Tomcat, Web services and Application Servers, IBM WTX)
• Experience in executing projects, including planning and implementing short-term and long-term work plans and successfully completing projects on schedule
• Experience in implementing enterprise middleware and Cloud technologies
• Experience with application and middleware performance tuning, capacity planning and reporting
• Practical experience troubleshooting infrastructure and middleware problems
• Experience in managing and dealing with third party system integrators and solution providers
• Experience working with clustered systems and high availability systems
• Proven experience with IT Support Operations and processes
• Proven analytical and problem-solving abilities
• Experience with leading and managing a team to deliver results
• Good communications and interpersonal skills
• Good time management and organisational skills
• Good technical documentation skills