Associate Application Support Consultant – Dutch Speaker

• Serve as the first point of contact for customers’ IT and business application questions
• Provide professional, efficient and effective support services to Unit4 customers
• Progress support issues through to conclusion, liaising with colleagues and R&D as appropriate
• Investigate, process and document application defects
• Highlight potential escalation risks to the Team Leader and coordinate additional investigation resources
• Handle customer escalations and own complicated issues while keeping customers updated
• Comply with information security requirements, company procedures, policies and ISO standards
• Investigate, document and present process improvements to the Customer Services Team Leader
• Identify service improvement or chargeable activity opportunities and raise them through appropriate channels
• Maintain a personal development plan covering product/technical and soft skills
• Work in a team environment to assist colleagues

• Strong communication skills and fluent in English and Dutch (verbal and written)
• Common knowledge of Microsoft technologies, workplace processes and IT infrastructure
• Exceptional Customer facing skills and ability to implement exceptional Customer Service
• Good analytical and problem-solving abilities
• Ability to manage own time, prioritise workload and meet deadlines
• Ability to use initiative and work alone and as part of a team
• Friendly and professional manner with an enthusiastic positive approach
• Ability to work in a Dual Working Environment
• Previous experience in a Customer Service environment is an advantage
• Knowledge or experience with ServiceNow is a plus
• Knowledge of a Unit4 ERP module or other module(s) is an asset
• ITIL knowledge is a plus

• Flexible Leave Paid Time Off policy
• Remote working opportunities
• Global Wellbeing Days
• Other great benefits
• Growth opportunities, including tools and guidance for professional development
• Talented colleagues, role models and mentors
• Safe and inclusive working environment
• Employee Resource Groups open to all
• Culture built on trust and accountability, freedom and autonomy
• Commitment to sustainability through the Environmental, Social, and Governance strategy and Act4Good programme