Customer Onboarding Specialist

• Implement effective onboarding processes for new customers
• Conduct initial training sessions and product demonstrations tailored to customer needs
• Develop customized onboarding materials and resources in Spanish and English
• Maintain clear, consistent, and proactive communication with new customers
• Collaborate with sales and customer success teams to improve customer satisfaction and streamline onboarding
• Monitor and report on onboarding effectiveness using customer feedback and onboarding metrics
• Serve as the primary point of contact for new customers during onboarding
• Address customer issues and ensure prompt resolution
• Become an expert user of all Hostaway products

• Between 1-3 years of experience in customer onboarding or customer success roles within the SaaS industry
• Fluent proficiency in English and Spanish is mandatory
• Additional languages are a plus
• Proven ability to manage multiple onboarding projects simultaneously while maintaining attention to detail
• Strong interpersonal skills
• Excellent communication, presentation, and training skills
• Ability to quickly adapt to new technologies and continuously update skills in a fast-paced environment
• Strong problem-solving and critical-thinking skills
• Ability to work while physically based within LATAM

• Competitive pay based on market rates in the country of the applicant
• 100% remote work within the applicant's country of residence
• Valuable stock options/equity
• Professional growth, learning and development opportunities
• Career advancement opportunities
• Annual paid leave, varying by country and aligned with country and/or contract-specific norms
• Country-specific benefits such as health insurance and pensions where customary
• Dynamic, diverse and international team culture