Customer Service Agent, German

• Provide customer service by email, phone, or social media to resolve incidents.
• Manage incoming calls, chats, and customer service inquiries.
• Provide accurate, valid, and complete information using appropriate methods and tools.
• Handle customer complaints and provide solutions or alternatives within time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Engage customers proactively.
• Perform parallel work for the Department of Operations as incident resolutions fluctuate.

• Previous experience in User Support or Customer Service positions are highly valuable.
• Previous experience using Zendesk is preferred.
• High German level (oral & written) and fluent in English, Spanish or Portuguese.
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
• Good communication and interpersonal skills.
• Solution-oriented and reliable professional.
• Excellent attention to detail and time-management skills.
• Flexibility and ability to adapt quickly to change.
• Decisive and organized.
• Candidates must reside in Brazil.

• Home office
• Great work environment with a young, international team of talented people to work with!
• 40% discount on all Fever events and experiences
• Health, Dental and Life Insurance
• Meal & Transport allowance
• Spanish lessons
• Gympass Membership