Bilingual Dental Patient Coordinator

• Serve as a primary contact for patients through phone calls, email, and text messaging
• Manage incoming inquiries and conduct outbound calls when follow-up is needed
• Communicate with English- and Spanish-speaking patients
• Provide appointment reminders and follow up regarding scheduled treatments
• Address routine questions and help patients navigate administrative processes
• Coordinate new appointment bookings, confirmations, cancellations, and rescheduling
• Maintain accurate provider calendars and appointment information
• Communicate scheduling updates to patients and the dental team
• Review and verify patient insurance eligibility and benefits
• Gather coverage information and confirm relevant insurance details before visits
• Assist with dental billing activities and payment posting
• Support insurance claims follow-up and related documentation
• Help patients understand routine insurance and payment information
• Assist with patient registration, intake information, and demographic updates
• Enter and update information in dental practice management systems
• Maintain organized and accurate electronic patient records
• Complete administrative tasks, data entry, and routine reporting
• Coordinate with internal staff to address patient requests
• Handle sensitive patient information in accordance with HIPAA requirements

• Fluent English and Spanish, both written and spoken
• Advanced English proficiency (C1 or higher)
• At least 1–2 years of relevant experience in U.S. dental administration, healthcare administration, dental reception, medical scheduling, or insurance coordination
• Familiarity with dental office procedures and patient-facing administrative workflows
• Experience supporting appointment scheduling and insurance verification
• Knowledge of dental practice management software, such as Dentrix, Eaglesoft, Open Dental, or comparable platforms
• Strong telephone communication and patient service skills
• Ability to handle several administrative responsibilities while maintaining accuracy
• Excellent organizational skills and attention to detail
• Understanding of patient confidentiality and HIPAA-compliant information handling
• Ability to work independently and communicate effectively with a remote team
• Clear, professional spoken English with a neutral accent
• Previous experience supporting a U.S.-based dental office remotely
• Experience with insurance claims follow-up, payment posting, and patient billing inquiries
• Familiarity with patient engagement and treatment follow-up processes

• Work 100% remotely while supporting a U.S.-based dental practice
• Build specialized experience in dental administration and patient coordination
• Use bilingual communication skills in a patient-facing healthcare environment
• Gain exposure to dental scheduling, insurance verification, and office operations
• Meaningful role supporting patient satisfaction and clinic efficiency