Customer Support Specialist – SaaS, Digital Products

• Support pharmacies with technical and product-related questions via tickets, email, phone, and occasional video calls
• Analyze and narrow down issues and systematically compile relevant information
• Develop your own solutions rather than simply forwarding problems
• Identify recurring issues and support the implementation of process improvements
• Create and continuously improve internal documentation, workflows, and standards
• Work closely with Product, Development, and other teams
• Support the rollout of new features and releases
• Take on responsibility for specific product areas or product categories over time

• Experience in customer support, ideally for SaaS products, digital platforms, or products requiring explanation and guidance
• Proficiency with digital tools such as Excel/Google Sheets and ticketing systems (e.g., Zoho Desk, Zendesk)
• Basic technical understanding; experience with CMS platforms, databases, or SQL is a plus
• Strong analytical and structured approach to work
• Excellent written and spoken German
• English language skills are a plus
• Willingness to quickly learn new systems, products, and technical concepts
• Independent, accountable, and solution-oriented way of working
• Ability to explain complex topics clearly, empathetically, and professionally

• 30 days of paid vacation
• Exclusive discounts with numerous partner companies (Corporate Benefits)
• Flexible working hours
• Regular feedback meetings
• Specific opportunities for personal and professional development
• Structured people onboarding with clear processes and designated contacts
• Responsibility and room to shape your work
• Innovative digital healthcare solutions and a diverse range of projects