Lead Full-Stack Engineer – Voice AI, Integrations

• Design, build, and maintain CRM, EMR/EHR, business-system, legal, medical, accounting, calendar, and other industry-tool integrations
• Own availability checks, booking, rescheduling, cancellations, confirmations, and synchronization across systems
• Resolve time-zone issues, duplicate bookings, scheduling conflicts, and failed updates
• Connect Twilio and OpenAI conversations to backend actions including intake, contact creation, scheduling, call transfers, and follow-up
• Build reusable connectors with secure authentication, consistent data mapping, background processing, retries, duplicate prevention, monitoring, and failure recovery
• Deliver changes across frontend, backend, databases, and third-party services
• Investigate production problems and implement fixes directly
• Improve cloud infrastructure, deployments, CI/CD, observability, performance, security, and operating costs
• Work closely with the CTO to translate priorities into practical technical plans
• Guide developers, review code, remove blockers, and remain accountable through testing, deployment, and customer use

• Typically 7+ years of professional software engineering experience, with demonstrated ownership of production SaaS systems
• Strong TypeScript/JavaScript skills, substantial backend experience, and proficiency in Python
• Experience building frontend applications, backend services, APIs, and relational database systems
• Proven experience shipping and maintaining multiple production integrations using REST APIs, OAuth 2.0, webhooks, and asynchronous processing
• Strong understanding of two-way synchronization, rate limits, token refresh, partial failures, reconciliation, and data consistency
• Experience with scheduling or transactional workflows where incorrect or duplicate actions have real consequences
• Practical cloud infrastructure, containerization, CI/CD, logging, monitoring, and incident-response experience
• Ability to understand an existing codebase quickly, identify root causes, and deliver focused improvements
• Clear communication, sound technical judgment, and experience leading other engineers while remaining an active individual contributor
• Twilio voice, real-time audio streaming, OpenAI APIs, and AI tool/function calling
• Google Calendar, Microsoft Graph, and scheduling-platform integrations
• Legal platforms such as Clio, MyCase, PracticePanther, or Lawmatics
• Healthcare integrations such as athenahealth or Office Ally, including familiarity with FHIR/HL7 where applicable
• Experience engineering systems that handle sensitive patient or client information, including tenant isolation, access controls, audit trails, and secure credential storage
• Experience navigating vendor approval processes, restricted APIs, sandbox access, and integration partnerships
• Stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues
• Own PC/laptop with 8GB RAM and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher
• Windows 10 or above / Catalina 10.15 or newer
• Up-to-date web browsers and security software
• 500GB/128 SSD storage
• Headset/earphone with noise cancellation and webcam at 720p or higher resolution
• Designated, quiet, and well-organized workspace free from distractions

• Permanent remote work setup
• Competitive starting rate paid in USD
• Internet Allowance
• HMO insurance (PH)
• Paid US holidays
• Paid Vacation and Sick Leaves