Customer Support Consultant, Fluent French & English C1

• Provide L1 customer support through chat, email, and calls
• Assist customers with product-related questions and “how-to” requests
• Handle payout and transaction status inquiries
• Provide guidance on subscription-related questions
• Identify and escalate recurring or more complex technical issues to the appropriate team
• Use the knowledge base to troubleshoot and resolve common customer issues
• SupportYourApp delivers secure customer and technical support as a global Support-as-a-Service provider for technology companies and industry leaders

• Excellent French & English skills (at least C1 for both spoken and written)
• At least 6 months of experience in customer and technical support role is a must
• Experience with CRM systems
• Experience handling customer issues in a ticket-based support environment across multiple channels, including email, phone, and chat
• Ability to learn and follow precise procedures
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 16Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload)

• Fixed schedule: Monday–Friday, 5 PM–1AM; 1PM - 9 PM UTC
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements