Digital Solutions Integration Specialist

• Serve as a subject matter expert and trusted advisor for Intuitive’s digital solutions
• Perform Intuitive Hub in-services, workflow analysis, customization, and optimization
• Educate and prepare customers for MyIntuitive+, including customer onboarding
• Monitor and drive digital product utilization by customers and clinical users
• Expand the user base through collaboration with hospital staff and thought leaders
• Test and troubleshoot installed systems and document issues for escalation
• Lead clinical teams through training sessions on system operation
• Onboard, coach, and mentor new and existing team members
• Support training and launches of new products and procedures
• Participate in departmental and cross-functional process improvement projects
• Build relationships with sales, clinical, digital support, marketing, and field service colleagues
• Support complex customer events involving multiple departments and solutions
• Provide guidance to clinical and administrative teams on the Intuitive Hub System
• Provide client-experience feedback to support and product development teams
• Prospect for digital solution expansions and upgrades within the existing customer base
• Build and maintain relationships with key opinion leaders, decision-makers, surgeons, physicians, nurses, and IT managers

• Bachelor’s degree or equivalent experience required
• Engineering, life science or medical background preferred
• 2+ years’ experience in procedural / OR healthcare software required
• 2+ years of experience with clinical project integrations
• Prior knowledge with EMR/PACS solutions is an advantage
• Background in training of clinical and OR staff required
• Knowledge of the Procedural/Operating Room environment required
• Excellent analytical and problem-solving skills required
• Expertise and experience in delivering consulting services to the customer required
• Ability to deliver consistent and effective communication
• Ability to discover and understand customer needs, engage, and inspire customers to adopt new and effective solutions
• Highly organized and able to manage time in a fast-paced environment
• Strong communication skills, both written and verbal, in Italian and English
• Travel >75%

• Employees can work remotely
• Remote work arrangement with onsite attendance when requested by the leader
• Equal employment opportunities and anti-discrimination protections
• Long-term growth support and professional development opportunities