Senior Operations Manager

• Create, optimize, document, and maintain operational processes
• Drive continuous process improvement using data, automation, and AI-driven tools
• Implement, monitor, and improve business process efficiency metrics
• Support and improve projects, dashboards, and workflows in Jira
• Coordinate operational-efficiency projects, including planning, execution, and evaluation
• Build cross-functional alignment between business units and operational teams
• Ensure consistent, high-quality service delivery with SLA compliance, clear ownership, and expected outcomes
• Manage selected operational budgets and optimize expenses

• At least 2 years of experience as an Operations Manager in a company with 200+ people
• Hands-on experience building, documenting, and improving business processes
• Ability to align and coordinate work across different teams and departments
• Proven ability to drive change and introduce new ideas without direct authority
• Analytical mindset and ability to turn data and operational challenges into practical solutions
• Advanced Google Sheets or Excel skills, including formulas, pivot tables, and basic automation
• Experience building reports and tracking systems
• Strong experience working with Jira is a plus

• 28 business days of paid off
• Flexible hours and the possibility to work remotely
• Medical insurance and mental health care
• Compensation for courses, trainings
• English classes and speaking clubs
• Internal library and educational events
• Corporate parties and teambuildings