Customer Success Manager

• Serve as the main point of contact for Insightful’s growing LATAM customer base
• Lead onboarding activities, including handoff, kickoff, training, and adoption monitoring
• Conduct regular customer meetings to understand changing needs and drive adoption and growth
• Identify customer pain points and communicate product feedback to internal stakeholders
• Drive product adoption and customer expansion through proactive efforts
• Prevent churn and own customer renewal and forecasting processes
• Act as an Insightful product expert and ambassador
• Ensure customers use best practices and optimize their solutions for maximum value
• Monitor and analyze customer product usage
• Liaise between customers and internal teams
• Maintain client satisfaction and deliver exceptional day-to-day service
• Support customers through email, phone, online presentations, and screen-sharing meetings
• Identify and close expansion opportunities, upsells, and renewals

• 2+ years of proven sales/business development/account management experience
• Excellent verbal and written English language skills – equivalent C1 level
• Excellent verbal, negotiation, and presentation skills
• Excellent organization, project management, and time management skills
• Strong analytical and problem-solving mindset
• Self-motivated and able to thrive in a results-driven environment
• Proficiency in written and/or spoken Portuguese is a bonus
• Experience with CSPs and customer engagement platforms (HubSpot, Intercom, Vitally) is a bonus
• Previous experience in the SaaS/software industry is a bonus

• Full-time employment
• Remote work within one country (Colombia)