ServiceNow Technical Delivery Lead – PMO Consultant

• Own an assigned ServiceNow workstream end to end, from initial analysis through design, development, testing, production release, and hypercare
• Establish and maintain delivery plans, priorities, milestones, dependencies, and expected outcomes
• Drive analysis activities and clarify requirements, technical dependencies, and design decisions
• Identify and resolve technical blockers, dependencies, and design risks
• Coordinate development activities and track progress
• Coordinate testing and UAT, including readiness, business participation, defect management, and resolution
• Drive production-release readiness and ensure approvals, documentation, testing evidence, and release artefacts are available
• Coordinate activities through production release and hypercare until completion criteria are met
• Own workstream risks, issues, actions, and dependencies, with timely escalation
• Maintain Jira and other project tracking tools
• Produce workstream status reports for the Project Manager, Product Owner, and project governance
• Organise and lead workstream meetings, workshops, and stakeholder discussions
• Coordinate Business Unit and stakeholder engagement
• Translate complex technical topics for business stakeholders and project management
• Prepare or coordinate project documentation, presentations, decisions, communications, and supporting material
• Proactively identify gaps, outstanding decisions, and delivery problems
• Escalate architectural, product, or project-level decisions when needed

• Based in Czechia
• Hands-on experience delivering ServiceNow implementations
• Strong understanding of the ServiceNow platform, architecture, integrations, and delivery lifecycle
• Experience leading technical workstreams or similar delivery responsibilities
• Solid background in ITSM environments
• Strong project management and PMO capabilities
• Experience working with Jira and Agile delivery methodologies
• Excellent stakeholder management and communication skills
• Ability to work independently within complex enterprise environments
• Professional English communication skills
• Previous experience as a ServiceNow Consultant, Business Analyst, Implementation Lead, or Technical Delivery Lead is nice to have
• Consulting background within enterprise digital transformation programs is nice to have
• Experience coordinating globally distributed teams is nice to have
• Knowledge of release management and change management processes is nice to have
• Excellent written and spoken English

• Opportunity to work with internationally recognized brands and transformation programs
• Professional growth support
• No expectation of overtime or weekend work
• Online and offline events across Europe and beyond
• Flexible work policy and remote work options
• International work environment
• Opportunities to develop and contribute ideas