Incident/Change Governance & Control Engineer

• Support governance and oversight of the Incident Management lifecycle
• Coordinate incident reviews, post-mortem governance activities, remediation tracking, and operational reporting
• Analyze incident trends, recurring issues, and operational risks to identify improvement opportunities
• Partner with Engineering and SRE teams to strengthen operational resilience and incident management practices
• Support governance and oversight of SDLC and Change Management processes, controls, standards, and procedures
• Coordinate Change Advisory Board (CAB) governance activities and change reviews
• Perform change risk assessments, governance reviews, audits, and quality assurance activities
• Support change freeze planning, exception management, and readiness reviews
• Produce executive reporting, dashboards, scorecards, and operational metrics
• Analyze incident, change, and governance data to identify trends and emerging risks
• Support audit requests, control reviews, and regulatory engagements
• Prepare supporting documentation, evidence, and management reporting materials
• Contribute to operational resilience, technology risk, and governance enhancement initiatives
• Act as a subject matter expert for governance-related technology platforms
• Gather requirements and support enhancements to governance, workflow, reporting, and analytics solutions
• Coordinate user feedback, enhancement requests, and process improvement initiatives
• Drive workflow automation and improvements to governance effectiveness and operational efficiency
• Support ownership and maintenance of Incident Management, Post-Mortem, Change Management, and Operational Resilience procedures
• Contribute to policies, standards, playbooks, training materials, and governance documentation
• Provide guidance and best practices to engineering organizations and support continuous improvement across teams

• Bachelor’s degree in computer science, Engineering, Information Systems, or Technology Management; or equivalent practical experience
• Experience in Incident Management and Change Management, Production Engineering/Site Reliability Engineering (SRE), Engineering Governance/Operations, or Technology/Operational Risk
• Strong analytical and problem-solving skills, including usage of AI tools
• Experience with data analytics, visualization, and reporting tools such as advanced Microsoft Excel, Python, Power BI, Tableau, or similar technologies
• Excellent communication and interpersonal skills
• Experience working across technical and non-technical stakeholder groups
• Ability to manage multiple priorities in a fast-paced environment
• Advanced English
• ITIL, Agile, Product Ownership, Risk Management, or related certifications are a plus

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• ITIL, Agile, Product Ownership, Risk Management, or related certifications are a plus (preferred qualification, not a compensation benefit)