Account Manager – APAC

• Build, nurture, and maintain multi-threaded relationships across client organizations, including C-suite executives, network groups, asset management, engineering, and procurement
• Lead fortnightly/monthly operational reviews tracking digitization progress, field risks, and bottlenecks
• Conduct quarterly executive reviews to realign strategic goals
• Maintain dynamic account plans covering organizational charts, political shifts, financial performance, ACV growth, strategic priorities, and risks
• Establish, measure, and demonstrate ROI and business value metrics, including cost savings, audit speed, co-location accuracy, and safety improvements
• Develop customer advocates and drive customer references and case studies across APAC
• Manage contract renewals and upsell opportunities, including site-count expansion and new data products
• Build and track cross-functional account sprint plans for deliverables, revenue milestones, and expansion initiatives
• Maintain relationships with local field and maintenance service vendors and DAPs in Australia and the Philippines
• Gather market intelligence, ensure SLA adherence, and optimize data-capture workflows
• Gather customer feedback and field telemetry for vHive’s Product and Marketing teams
• Perform SWOT analyses to identify competitive threats, operational vulnerabilities, and revenue opportunities
• Participate in weekly APAC team syncs and fortnightly APAC Business Reviews with the CRO and executive leadership team
• Report directly to the Sales Director, APAC
• Own key anchor accounts, including a major enterprise cell tower operator in Australia and a Tier-1 telco in the Philippines

• Based in Manila, Philippines
• Willingness to travel across APAC as needed, predominantly Australia and within the Philippines
• 8+ years of enterprise account management, customer success management, or technical sales experience
• Experience within B2B Enterprise SaaS, telecommunications infrastructure, wireless network engineering, or Industrial IoT/software
• Solid understanding of telecommunications infrastructure, radio access networks (RAN), cell tower operations, or geospatial/3D asset data highly advantageous
• Demonstrated success managing multi-country Tier-1 enterprise accounts, driving renewals, and securing account expansions
• Experience establishing clear ROI frameworks highly advantageous
• Experience coordinating with ecosystem partners, field contractors, or third-party service providers
• Proficiency in account planning, SWOT frameworks, organizational mapping, and executing structured account plans
• Exceptional verbal, written, and executive presentation skills in English
• Ability to engage confidently with field technicians and C-level executives
• High autonomy and adaptability in a fast-paced, high-growth international software environment

• Front-row seat in deep-tech innovation
• Regional impact through leading high-visibility accounts in APAC
• Global culture with an international, collaborative team spanning APAC, EMEA, and North America
• Opportunity to work with AI-powered digital twin technology for critical telecom infrastructure