Studio & Administrative Assistant

• Manage the studio information inbox, including sorting, prioritizing, responding to and flagging messages
• Monitor the Messenger AI platform
• Process bookings, packages, memberships and payments in Mindbody
• Manage class schedules, waitlists and schedule changes
• Enable and manage Zoom classes
• Handle monthly corporate invoicing in QuickBooks for partner-location classes
• Maintain accurate client data, records, spreadsheets and organized files
• Perform data entry and research projects
• Respond to client and prospective-client inquiries by email and text
• Answer questions about schedules, pricing, memberships and promotions
• Support the Sales Manager by maintaining lead and client records, logging inquiries and tracking follow-ups
• Run reports and send targeted emails
• Conduct proactive outreach during sales cycles and drip campaigns through LoyalSnap
• Handle administrative follow-up, including booking introductory classes, sending confirmations and updating records
• Prepare information for Sales Manager calls
• Write member-retention outreach
• Post daily class schedules using Canva templates and tag teachers
• Promote workshops and events on Mindbody and social media
• Send event follow-up emails and check staffing
• Run giveaways and weekly testimonial posts on Instagram and Facebook
• Schedule and send member communications, reminders and promotions
• Support email and retention campaigns
• Help grow new programs through marketing and sales once established

• Minimum 3–4 years of experience in administrative support, virtual assistance, customer service or marketing/sales support
• Fluent, professional English, written and spoken, for U.S.-based clients
• Confident and engaged on calls and in meetings
• Highly organized, detail-oriented and reliable, with strong follow-through
• Self-starter who works independently, manages time well, and asks questions when unsure
• A good eye for design when working in brand templates
• Experience or proficiency with Mindbody, LoyalSnap, FitGrid, Attentive, Slack, Google Workspace, Canva, Instagram, Facebook, Zoom, QuickBooks (invoicing only), and Claude AI; training provided for Claude AI
• Nice to have: Mindbody or a similar platform (ClubReady, Momence)
• Nice to have: boutique fitness, wellness, yoga or Pilates background
• Nice to have: light bookkeeping or data management
• Nice to have: genuine interest in health and wellness
• Reliable high-speed internet, backup power, and a quiet, professional workspace

• 100% remote work
• $50 birthday bonus
• $200 testimonial bonus
• No tracker
• Training provided for Claude AI
• Long-term role with potential for hours and responsibilities to grow