ServiceNow CRM Architect

• Design and develop ServiceNow CRM solutions and architectures
• Lead the architecture, implementation and further development of ServiceNow CRM platforms
• Advise customers on optimising and digitalising customer processes and customer experience
• Translate complex business and customer requirements into scalable technical solutions
• Design innovative solutions across CRM and customer service environments
• Work closely with customers, business stakeholders and technical teams
• Contribute expertise to complex customer transformation and digitalisation projects
• Act as a trusted advisor and support customers throughout the project lifecycle

• Several years of experience working with ServiceNow
• Strong experience in ServiceNow CRM, Customer Service Management or other customer-focused ServiceNow solutions
• Experience as a ServiceNow Architect, Technical Architect, Solution Architect or Senior Consultant
• Strong understanding of CRM processes, customer journeys and customer experience
• Experience designing and implementing complex and scalable platform solutions
• Ability to understand customer requirements and translate them into effective technical solutions
• Strong consulting, communication and stakeholder management skills
• Experience working with complex customer or international environments would be an advantage
• German and English, or French and English

• Fully remote working model
• Permanent employment option
• Contracting / freelance opportunities