ServiceNow Technical Lead

• Lead the technical design, development, and implementation of ServiceNow solutions
• Translate business requirements into scalable technical architectures and solutions
• Configure and develop ServiceNow applications using JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, and Script Includes
• Design and implement integrations using REST/SOAP APIs, IntegrationHub, MID Server, OAuth, SSO, and other integration technologies
• Provide technical expertise across ServiceNow modules, with a strong focus on ITSM, CMDB/CSDM, Integrations, and Platform Development
• Lead technical activities throughout the full implementation lifecycle, including design, development, testing, deployment, and production support
• Conduct code reviews, enforce development standards, and ensure ServiceNow best practices are followed
• Troubleshoot complex technical, performance, and integration issues
• Mentor and provide technical guidance to ServiceNow developers and consultants
• Participate in customer workshops, solution demonstrations, PoCs, and presales activities
• Prepare technical documentation, estimates, solution designs, and implementation plans
• Identify technical risks and recommend appropriate solutions and mitigation strategies

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline
• 5+ years of ServiceNow experience, including significant hands-on development experience
• Experience leading the technical delivery of ServiceNow implementation projects
• Strong knowledge of ServiceNow platform architecture and development
• Advanced JavaScript and ServiceNow scripting experience
• Strong understanding of REST/SOAP APIs, IntegrationHub, MID Server, and enterprise integrations
• Good understanding of CMDB, CSDM, data models, security, and access controls
• Experience with Agile/Scrum delivery methodologies
• Strong troubleshooting and analytical skills
• Strong communication and customer-facing capabilities
• Ability to lead developers while remaining hands-on technically
• ServiceNow Certified System Administrator (CSA) strongly preferred
• ServiceNow Certified Application Developer (CAD) preferred
• Relevant Certified Implementation Specialist (CIS) certifications preferred
• ServiceNow Certified Technical Architect (CTA) highly desirable for senior candidates
• Experience working for a ServiceNow consulting partner or systems integrator
• Experience delivering large enterprise or government ServiceNow implementations
• Experience with multi-module ServiceNow programs
• Experience designing ServiceNow integrations with complex enterprise environments
• Experience with ServiceNow upgrades, platform governance, and technical health assessments
• Experience supporting presales, RFP responses, technical estimations, and solution demonstrations